Patients and Caretakers
Our top priority is the wellbeing of our patients.
We pioneer state-of-the-art testing to provide doctors with the most accurate results possible, empowering them with the information necessary to provide the best care.
You are never alone on your diagnostic journey. Our caring team of experts is here to guide you every step of the way.
Overview
Neurocode is a clinical laboratory dedicated to offering only the most advanced and accurate diagnostic tests. We refuse to put our patients at risk by settling for “good enough.”
Our neuroimmunology testing is backed up by decades of expertise. Our cell-based assays are best-in-class and offer the best diagnostic accuracy for myasthenia gravis, CIDP, NMOSD, and more.
We have the latest and greatest diagnostic tests for Alzheimer’s and other neurodegenerative disorders. Avoid painful spinal taps or expensive neuroimaging with our groundbreaking blood-based tests. With one small needle prick we can give you unprecedented insight into your condition.
Comprehensive Support
& Learning Resources
We are here to support you at every step along your diagnostic journey. We have educational resources to help you get a better understanding of your condition. Our friendly experts will walk you through the testing process and can answer any questions you have. We’re committed to ensuring you never feel lost or unsupported while navigating these uncharted waters.
Sample Collection
Made Easy
We understand how difficult it can be juggling so many appointments and tests. Our streamlined system seeks to make it as easy and painless as possible to get tested, starting with a sample collection kit delivered to your door.
Financial
Support
We believe that patients should never be denied access to the best medical care due to financial burdens. We promise to work with you to help ensure you can access our services no matter your situation.
How To Order
Choose your test
Identify the assays you want to order
Request a free collection kit
Sample collection kits are encouraged but not required
Complete Requisition Form
All tests must be ordered by a practicing doctor
Collect and Ship Sample
Draw in your clinic, or use one of our phlebotomy partners
Review Results
Reports are accessed via secure web portal
How to get your doctor to order the test?
All tests must be ordered by a practicing healthcare provider that you have had a previous appointment with. We know that it can be difficult to find time in your doctor’s busy schedule, so we have several options for how to connect us to help facilitate the test.
- Direct messaging through web portal – Doctors are most responsive to messages from patients. You can send our information to them directly through your medical results portal (e.g. MyChart) .
- Email introduction – Sometimes web portals are not an accessible option. In these cases it may be easiest to email your provider and CC a member of our support team. We can take over from there and coordinate the testing.
- Provide contact information – If all else fails, simply relay your doctor’s name, phone, and address to our customer support team. The cold call is tried and true, though it does generally take longer to get a response.
Collect and Ship Sample
In order to run the test we will need a sample of your blood shipped to our laboratory in Washington state. To help make this process as simple and painless as possible for you we provide sample collection kits.
Collection kits contain everything necessary to draw, process, package, and ship the sample (including postage). You will either receive the kit from your doctor, or it will be shipped directly to your door.
Next you will need to take the kit to one of our phlebotomy partners. They have over 1,500 locations across all 50 states, so there is sure to be a location near you. Follow the links below to locate the nearest partner.
You must bring the collection kit to the draw appointment. In-person blood draws are generally provided at no cost to you. Mobile phlebotomy may be available to come perform the draw at your home, for an additional fee.
Get in Touch
Do you have any questions that weren’t answered above? Please reach out to our team of dedicated customer support specialists.
We’re always available by email, or by phone 8am-6pm Mon-Fri Pacific time.
(425)-312-3791
Contact Us